Cancellation policy
All policies below subject to change during unforeseen events (i.e. COVID-19) and will be dealt with on a case by case basis.
We are here for the love of volleyball and will do whatever we can to make things work and have YOU happy!
WEATHER POLICY – Sessions cancelled by ASPIRE Volleyball Inc. will be RESCHEDULED or ISSUED AS CREDIT FOR FUTURE USE back to the original item paid for (i.e. camp credits will apply to camps).
MISSED CLASS POLICY – ASPIRE cannot be held responsible for any classes that an athlete misses for any reason.
CLASS SKILL LEVEL POLICY – ASPIRE cannot guarantee the skill level of each class. Class sizes remain small with a high coach to athlete ratio (7:1) in order to satisfy most athlete needs. Athletes will be asked to accommodate a switch to a different class in order to try and keep a consistent skill level in each class.
Private Sessions
More than 48 hours cancellation notice – $35 fee will be charged.
Less than 48 hours cancellation notice – full amount is forfeited.
Camps / Clinics
More than 14 days cancellation notice – 20% fee will be charged.
Between 13 days – 7 days cancellation notice – 50% fee will be charged.
Less than 6 days cancellation notice – full amount is forefeited.
Refund Exception
If an athlete must cancel due to illness or injury, a doctor’s note must be provided and the full fee amount (-3.9% Stripe fee) will be refunded.